Why do you have negative Google and online reviews?
As pain practitioners, we often have to ask patients to make difficult choices. While that may make us unpopular, our ethical and clinical philosophy strongly instructs us to act in the best interest of the patient at all times, even if the patient disagrees with our recommendations.
If we said yes to every request, we are confident we'd have consistently great reviews. But that would simply be the wrong thing to do and we believe such practices have invariably led to worse patient outcomes.
We appreciate critical feedback at all times. If you as a patient, do not agree with our policies or recommendations, we kindly request that you address your concerns with the providers or administration so that we can move forward with the best possible solutions for patients and the practice.